When you work in adult and family literacy, there are so many reasons to pay more than passing attention to the language you use. By definition, folks participating in our programs and activities are still learning – to speak English; to read and write fluently; maybe both – and how we present information and ideas to them really matters.
It can be the difference between –
– understanding classroom instructions – or not.
– getting to attend a great event or activity – or missing out.
– finding the right room or person in our building – or going astray.
So language choices matter first of all for basic comprehension.
But close behind is the concept of dignity. And this can be overlooked at first glance, but it’s also crucially important. Even better, it’s a concept we can make natural and largely effortless with a bit of attention and practice.
Why does dignity matter when it comes to understanding?
Because sadly, for people in adult literacy classes, there are already too many places where their dignity has been challenged. For new Americans, there are long lines and Alien Registration numbers and maybe having to have their kid translate for them on parent-teacher evening. The brow-furrowing concentration of a simple shopping visit or the bewilderment of a doctor’s appointment. For English-speakers with low written literacy, there can be the stress and shame of hiding a reading deficit, and the vulnerability of admitting that you can’t complete the form or read the notice or sign the papers – because you can’t read them.
We want our classrooms and our literacy programs to be places of grace – of safety, and relaxation, and yes, of dignity. So taking extra time and making extra effort to make sure our signs, our instructions, our paperwork, our websites, our new student orientation, even what we say on the phone, is as easy to udnerstand as possible – well, all this is a gift. A gift of dignity.
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The simplest and most straightforward way to make your materials and programs accessible is to make a study of plain language. Literacy Texas has a page on plain language right here on the website, and we’ll be holding an online training session on this topic soon. Stay tuned, and watch our website, newsletter, and socials for more info.
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