While you’ve probably heard the term “plain language” before, it may well have been in reference to medical or legal jargon.
That level of plain language, while very important and extremely welcome, is often not enough for adults in literacy classes, who may be learning English, learning to read, or both.
Plain language is a fundamental element for building an effective and respectful adult literacy program. The tips below are for clear communications specifically with adult literacy students in mind.
What do we mean by "plain language"?
Plain language is all these things:
- Clear and direct speaking or writing, that includes all the necessary information, and leaves out unnecessary words and confusing expressions.
- Grammatically correct speaking or writing.
- Respectful of the audience (not patronizing or “talking down” to the person reading or listening).
- Intentional, mindful, and courteous toward people who might be struggling to understand.
- A work in progress! You’re unlikely to ever feel that you’re “there” when it comes to plain language. And that’s OK!
Plain language can be a real gift to those we interact with –
The gift of respect, dignity, and understanding.
So how do we communicate more clearly?
Every situation will be different, and you can and should pay attention to your audience and adjust as you go. But these guidelines will be helpful in many situations.
1. Complexity =/= Importance
It’s easy to fall into the trap of thinking that if something’s important, we should speak and write more formally, use bigger words, etc. That can sometimes be true, especially where complexity is necessary for accuracy (e.g., in scientific papers).
But otherwise, keeping language simple, straightforward, and conversational is often a way to make language plainer and our meaning clearer.
2. Be conscious of verbal “fluff” and filler
If something’s not truly necessary, leave it out.
(How’s that for demonstrating the principle?)
3. Avoid slang and idioms
There are more of these in English than you might think. Once you become aware of them, you’ll start to see them everywhere.
When you’re trying to communicate clearly, be as literal as you can. Find the straightforward equivalent for the slang or idiom you might use in a conversation with an English-speaking friend, and use that alternative.
4. Be conscious of your word choices
Use common words and keep sentences short.
Remember that shorter words are often better choices than longer ones – but not always. Prioritize recognition, rather than always choosing the shortest word.
If you use any new, complex, or technical terms, make sure to define them (and remember that this will be a larger group of terms for those learning English and/or reading than for others).
Avoid acronyms, and remember that jargon takes many forms.
When you can, choose words that are recognizable across multiple languages.
Repeat a key idea in different words. This gives people multiple opportunities to hear something they understand. For example:
First time: “Where do you live?”
Second time: “What’s your address?”
Third time: “What’s the name of your street?”
Use “we”, “you”, and the names of people and organizations, rather than the passive. For example:
Instead of: “All clients should attend an orientation, after which you will be given a test.”
Try: “If you want to take a class, you should come to orientation. We will give you an English test.”
Use imperative verb forms (you can soften it with a “please”!) and be short and direct. For example:
Instead of: “Clients who have changed their address must contact ABC Org.”
Try: “Please tell us if you change your address.”
Instead of: “Further details can be found on the website.”
Try: “Look at the ABC Org website for more information.”
5. In written documents, maximize simplicity
Prioritize simple structure, clean layout, and use helpful visuals when you can.
Include ONLY the necessary information.
Use white space, bullet points, and tables. Keep design logical and clean.
Use plain fonts, and avoid ALL CAPS, italics, and underlining when you can (bold is the best way to draw attention to a word).
Use visuals consistently, and often. Make sure you avoid childish or babyish images.
6. Review, and keep learning
Review written documents, and when you can, spoken English too. Get colleagues to help you choose better words, and practice them. Discuss the pros and cons of various word and sentence options.
When you’re reviewing, ask yourself:
- Is the most important information obvious?
- Can anything be removed, simplified, or presented visually?
- Can the layout be made more streamlined, and can the font of the most important thing be enlarged?
And accept that this is an ongoing journey! You’ll win some plain language challenges, and at others you’ll do less well. The main thing is that you keep going.
Literacy Works (they have a Clear Language Lab and periodically offer training on plain language)
Wisconsin Literacy (they offer plain language training)
Plain Language at the National Institutes of Health (practical tips and resources)
Communicate Health (clear communication focused on health, but broadly applicable)